FREQUENTLY ASKED QUESTIONS

 

HOW TO VIEW YOUR ORDER IF YOU HAVE NOT REGISTERED AN ACCOUNT?

---If you haven't registered an account but have completed a purchase, you can view your order by registering an account using the email address you used for the purchase.

 

WHAT IF YOU PROVIDED A WRONG EMAIL ADDRESS?

---If you've entered an incorrect email address, please contact our customer service with the correct email. We will help update your email address and transfer your order information.

 

HOW TO INQUIRE ABOUT LOGISTICS?

---For some regions (Malaysia, Singapore, Taiwan, Thailand), online logistics tracking is not available. For these cases, please contact our online customer service for the latest updates on your order.

 

IS THERE FREE SHIPPING FOR ORDERS OVER $99?

---Yes, we offer free shipping for orders over $99 after discounts. The total amount paid must be more than $99.

 

WHAT IS THE RETURN AND EXCHANGE POLICY?

---You can return your purchase within 15 days of delivery if you're not 100% satisfied. The product must be in its original condition. Note that the return shipping fee is the responsibility of the customer, unless the product has a quality defect.

 

WHERE TO RETURN THE PRODUCTS?

---Returns should be sent to our warehouse in China. Please contact customer service for the correct return address.

 

IS THERE A PHYSICAL STORE?

---Currently, we only offer online services and do not have a physical store.

 

WHICH REGIONS DO YOU DELIVER TO?

---We deliver to Korea, Singapore, Thailand, Taiwan, Malaysia, Japan, the UK, the USA, and Australia.

 

WHAT IS THE DELIVERY TIME?

---For in-stock items, we ship within 48 hours. Delivery times vary by region, but typically it takes about a week for Taiwan, Korea, and Japan, and 8-10 working days for other regions.

 

WHAT IF YOU ARE NOT SATISFIED WITH THE PRODUCT?

---If you are not satisfied, you can apply for a return within 15 days of receiving your order. Returns are not accepted after 15 days.

 

HOW TO RETURN A PRODUCT?

---Contact customer service with the item details and reason for return. Send the package to our China warehouse after receiving instructions.

 

IS A RETURN DELIVERY SERVICE PROVIDED?

---We do not provide a return delivery service. Customers must arrange their own shipping to our specified address.

 

CAN I LEAVE THE PACKAGE AT THE DOOR FOR PICKUP?

---No, the address on the package you receive is not our return address. Please use the address provided by our customer service.

 

DO I NEED TO PAY CUSTOMS DUTY?

---No customs duty is required if your purchase value is below $150.

 

DO YOU ACCEPT CASH ON DELIVERY?

---No, we do not accept cash on delivery.

 

IS THERE FREE SHIPPING FOR PURCHASES?

---Yes, free shipping is available for purchases totaling $99 or more.

Use coupon code WELCOME5 for 5% off your first order.

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